ACS Return Policy

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need to return a product?
To return a product at ACS, you'll need to request a Return Merchandise Authorization (RMA) number by contacting us below:
 
To request a return:
By phone: 781 270 4244 or 877.902.2667

By e-mail: staff@azcs.com

We'll need the following information to authorize your return:
· Customer name
· Customer number
· Invoice number or order number
· Item serial number(s)
· The number of items being returned
· Whether the product box has been opened
· Nature of the problem

In general, ACS accepts returns on merchandise from select manufacturers within 30 days. However, ACS reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ACS on returned items.  Returns within 30 days from invoice date can be for exchange, replacement refund or credit at ACS's discretion. Please be aware that specific manufacturers have more restrictive return policies. We will provide returns on merchandise in conformity with the Return Policy of these manufacturers.

If your return merchandise is accepted, we will post a credit to your ACS account within 24 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. If you paid for your order with a check, a refund check will be issued within 10 business days from the date the returned product is received by ACS's receiving department. If you have a terms account, the amount of your return will be credited to your ACS account.